top of page

MyDryEye Privacy Policy

Last Updated: 24 Apr 2023

At MyDryEye, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our mobile application (the "App"), as well as your data protection rights under the General Data Protection Regulation (GDPR). By using the App, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Data Controller
For the purposes of the GDPR, the data controller is MyDryEye, a company incorporated in United Kingdom, with its registered office at 16 Limetree Court, Lisburn, Co Antrim, BT282WG. If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at

2. Personal Data We Collect
We collect and process the following categories of personal data:

a) Usage Data: We collect information about your usage of the App, such as the pages you visit and the actions you take, to monitor and improve the App's performance and user experience;
b) Symptom Data: We collect information about your dry eye symptoms, such as their frequency and severity;
c) Treatment Data: We collect information about your dry eye treatments, such as the type of treatment and your adherence to the prescribed regimen.

3. How We Collect Your Personal Data
We collect your personal data when you:

a) Download, install, or use the App;
b) Provide your dry eye symptoms and treatment information within the App;
c) Use the App's features and functions, which generate usage data.

4. Legal Basis for Processing Your Personal Data
We process your personal data based on your consent, which you provide when you first use the App or when you subsequently update your preferences. You have the right to withdraw your consent at any time by contacting us at [email address]. However, please note that the withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

5. How We Use Your Personal Data
We use your personal data for the following purposes:

a) To provide and maintain the App and its features;
b) To personalize and improve your user experience;
c) To analyze usage patterns and trends to optimize the App's performance;
d) To aggregate Symptom Data and Treatment Data for the purpose of improving future dry eye diagnosis and treatment research.

6. Third-Party Services

We use Google Analytics, Crashlytics, and Google Identity to help us monitor and analyze the use of the App. These third-party services may collect data such as your device's IP address, device type, operating system, and other technical information. Google Identity may also collect your email address and basic profile information for the purpose of authenticating your identity when you log in to the App. For more information on the privacy practices of Google Analytics, Crashlytics, and Google Identity, please refer to their respective privacy policies.

7. Disclosure of Your Personal Data
We may share your personal data with third parties in the following circumstances:

a) With service providers who assist us in providing and maintaining the App, such as hosting providers, analytics providers, and customer support providers;
b) If required by law, regulation, or legal process, or to comply with a governmental request;
c) If we believe in good faith that disclosure is necessary to protect our rights, the rights of our users, or the public;
d) In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any changes to the control and processing of your personal data.

8. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), which may have different data protection laws. We will take all necessary steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and the GDPR.

9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

10. Your Data Protection Rights
Under the GDPR, you have the following data protection rights:

a) The right to access: You have the right to request a copy of the personal data we hold about you;
b) The right to rectification: You have the right to request that we correct any inaccuracies or complete any incomplete information in your personal data;
c) The right to erasure: You have the right to request that we delete your personal data, subject to certain exceptions provided by law;
d) The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions;
e) The right to data portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller;
f) The right to object: You have the right to object to our processing of your personal data for direct marketing purposes or when our processing is based on legitimate interests.

To exercise any of these rights, please contact us at [email address]. We may require you to verify your identity before responding to your request.

11. Security
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal data.

12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, and it is your responsibility to review this Privacy Policy periodically. Your continued use of the App following the posting of any changes to the Privacy Policy constitutes your acceptance of those changes.

13. Contact Us
If you have any questions about this Privacy Policy or our data processing practices, please contact us at mark.nattriss@wolffsohn

bottom of page