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PreMO Support & FAQs

Last Updated: 24 Apr 2023

Contact Us

If you're experiencing issues with PreMO, have any questions, or would like to make a suggestion, we're here to help.

For immediate assistance, please check our FAQs  below to see if your question has already been answered.

If you still need help, please don't hesitate to reach out to us directly. You can contact our support team via email at We aim to respond to all queries within 48 hours.

If you prefer to write to us, our postal address is:

Wolffsohn Research

16 Limetree Court Lisburn

Co Antrim


BT28 2WG


We appreciate your patience and understanding, and we'll do our best to assist you as quickly as possible. Your feedback and satisfaction are important to us, and we're always looking to improve MyDryEye. Thank you for your support!

Privacy & Security

At PreMO, we take your privacy and the security of your data very seriously. We've implemented measures to protect your information and ensure your peace of mind while using our app.

Privacy Policy: Our Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to protect your personal information. We encourage you to read it to understand our practices. You can find our Privacy Policy here.

Terms and Conditions: By using PreMO, you agree to our Terms and Conditions. These terms govern your use of our app and provide important information about your rights and obligations. You can review our Terms and Conditions here.

Data Deletion Policy: If you decide to stop using PreMO and wish to have your data deleted, please refer to the settings menu of the PreMO web app, where deletion requests can be processed.

If you have any questions or concerns about privacy and security, please don't hesitate to contact us at Your trust is important to us, and we're committed to protecting your information.

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